Privacy Policy

Information we collect

Account and profile information

• Name, email address, phone number, role, state and city/district.
• Login, account status and security-session information.

Identity and KYC information

• Aadhaar and Driving Licence document images submitted for verification.
• KYC submission and verification status.

Vehicle and owner information

• Vehicle details, registration number, pricing, availability, photos and pickup information.
• Owner verification status.

Location information

• Device location, when permission is granted, to calculate distance and show nearby vehicles.
• Pickup address and coordinates supplied by a vehicle owner.

Activity and service information

• Bookings, booking status, cancellations, completion details and related support records.
• Favorites, ratings, reviews and in-app notifications.
• Firebase Cloud Messaging tokens used for push notifications.
• Basic technical logs needed for security, troubleshooting and service reliability.

Advertising information

When advertising is enabled in your version of KwikRide, Google's Mobile Ads SDK collects and shares information including:

• Your device's IP address, which may indicate your approximate location.
• App and ad interactions, such as app launches, taps and video views.
• Diagnostic and performance information about the app and advertising services.
• Device and account identifiers, such as the Android advertising ID and app set ID when available, and other identifiers related to signed-in accounts where applicable.

The information collected depends on the SDK's features, settings and applicable privacy choices. See Advertising and consent for how this information is used and the choices available to you.

How we use information

• Create, authenticate and manage user and owner accounts.
• Verify eligible users before they submit booking requests.
• Display vehicle listings, availability and nearby search results.
• Process booking requests and show booking status.
• Send security, KYC and booking notifications.
• Prevent fraud, misuse, duplicate listings and unauthorized access.
• Provide support, investigate problems and improve service reliability.
• Display and measure advertising, support advertising analytics and service reliability, and detect or prevent invalid traffic, fraud and abuse.
• Request and apply advertising privacy choices where required.
• Comply with applicable law and lawful requests.

Information shared between users and owners

After a successful booking request, the user may receive the owner's phone number so the parties can coordinate directly. Exact pickup address and coordinates remain hidden until the owner approves or confirms the booking.

Owners may receive the user's booking details and contact information needed to review and manage the request.

Service providers and other disclosures

We may use service providers to operate the app, including hosting, database, email, maps/location and push-notification services. These providers process information only as needed to deliver their services.

Versions of KwikRide with advertising enabled also use Google AdMob. Google and, where applicable, participating advertising partners collect and process advertising information for the purposes described in Advertising and consent, subject to applicable privacy choices and their privacy notices.

We may disclose information where required by law, to protect users or the public, to investigate fraud or abuse, or in connection with a lawful business transfer.

We do not sell your account, KYC, booking or contact information. Advertising-related collection and sharing are described in Advertising and consent; whether an arrangement is legally classified as a sale or sharing depends on the applicable law and the actual arrangement.

Advertising and consent

KwikRide uses Google AdMob, through the Google Mobile Ads SDK, in versions of the app with advertising enabled. Ad formats include ads within app content (native ads) and full-screen ads at selected navigation transitions (interstitial ads).

Google and, where applicable, participating advertising partners process advertising information to deliver and measure ads, support analytics, maintain and improve their services, and prevent fraud and abuse. Whether ads are personalized depends on applicable consent requirements, your choices, account and device settings, and the advertising configuration.

These providers may store or access information on your device using advertising identifiers, SDK storage and, where applicable, cookies or similar technologies. Their processing is also explained in their own privacy notices. Learn more from How Google uses information from sites or apps that use its services and Google's Privacy Policy. Where a consent message is displayed, it provides details about participating partners and purposes.

Where required, versions of KwikRide with advertising enabled use Google's User Messaging Platform to present advertising privacy choices before requesting ads. You can consent, decline consent or manage individual choices in the message. You can review or change your choices through Ad privacy choices in the app's Account section when that option is available. Declining consent does not necessarily remove all advertising; limited ads may still be served where permitted.

You can also use the advertising-ID controls available in Android settings. Those device controls do not necessarily prevent all information collection needed to deliver, measure or protect advertising services.

Payments

KwikRide does not currently collect card, UPI or bank-payment details in the app. Rental payments, deposits, refunds and settlements are handled directly between the owner and user outside the app.

Data retention and deletion

We retain information for as long as needed to operate the service, provide support, prevent fraud and meet legal obligations. Users can delete their account from the app or use our public account-deletion page.

When an account is deleted, direct account information and KYC files are removed or de-identified, subject to any limited retention required by law, fraud prevention, dispute resolution or security. Historical booking records may be anonymized where necessary to preserve legitimate operational records without keeping direct account identifiers.

View account-deletion instructions.

Security

We use safeguards such as HTTPS, password hashing, server-side session controls, restricted KYC access and encrypted mobile token storage. No system can guarantee absolute security, so users should protect their credentials and report suspicious activity promptly.

Your choices

• Update profile information from the app.
• Choose whether to grant location and notification permissions.
• Review or change advertising consent through Ad privacy choices in the app's Account section when available, and use the advertising-ID controls provided in Android settings.
• Request support or correction by email.
• Delete the account in the app or through the public deletion process.

Children

KwikRide is intended for people legally eligible to enter a vehicle-rental arrangement and hold the documents required for self-drive use. The service is not directed to children.

Changes to this policy

We may update this policy when the service, legal requirements or data practices change. The latest version will be posted on this page with an updated date.

Contact

Email privacy and support questions to support@kwikride.in.